Do You Have A No Excuse Policy?
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whatUseek Weekly Contents
1) Article: Ten Tips For Managing Stress
2) Contest: Enter To Win - Your Ad In 3 Issues ($119 Value!)
3) Weekly Marketplace: Exceptional Products and Services
4) Article: Do You Have A No Excuse Policy?
If you have an informative article that you would like us to feature, please email your article to editor@whatuseek.com. If we use your article, a link to your web site will be featured as well.
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TEN TIPS FOR MANAGING STRESS
1. Get to know your self. Acknowledge your likes and dislikes, strengths and weaknesses. Where would you like to go with your life? What are your values and ideals? How does your body tell you when you are stressed or tired? How do you behave when stressed?
2. Take control of your life. Look at your lifestyle and see what you need to change, to become more true to yourself. Are there any obstacles to these changes? How might you overcome them? Do you need to be more assertive?
3. Manage your commitments. Tackle one thing at a time - Don't try to do too much at once. Don't try to be perfect. Do essential tasks and prioritise the others. Make a commitment to your health.
4. Recharge your energy. Balance work with leisure. Indulge in your pleasures. Preserve some personal time for yourself. Have some fun! Don't be too competitive. Fix any sleep problems by developing a regular routine, relaxing and avoiding evening stimulants.
5. Take time for relaxation. Slow down when you can, and avoid sustained pressure. Make time for activities you enjoy. Retreat to a state of total mental and physical rest for a few minutes daily. If you need alcohol, nicotine or other drugs to help you relax you will become dependant upon them. If this has already occurred you will need to learn natural relaxation skills to enable you to withdraw from these.
6. Develop your relationships. Recognise love and friendliness from others, and reciprocate with honesty & openness. Make the first move to be friendly. Make an effort to listen, and check that you have understood correctly. Share your worries - Talk with friends, professional counsellors, support groups or relatives about what is bothering you.
7. Avoid aggression. Learn assertive skills. Debate your case appropriately and constructively. Communicate your needs. Compromise where you can without losing your direction. Recognize that it is not your fault if someone doesn't listen, is disrespectful of you, or seeks conflict with you in other ways.
8. Develop your skills. If you face difficulties in your work, domestic or social life, rise to the challenge by seeking study or training.
9. Keep fit. (Always build up your exercise gradually & check with your GP first if you think you are unfit.) Physical activity releases muscle tension, improves circulation and reduces blood pressure. It improves confidence, and some activities have social benefits too. Occasional vigorous activity de-fuses anger, and produces a pleasant after-glow, but do not over-indulge in this.
10. Watch your diet - Caffeine aggravates the stress reaction. Remember it is in many drinks including some so-called health drinks, and some common headache remedies. Sugar and fats reduce your ability to cope with stress. Don't skip meals. Eat plenty of fruits, vegetables, whole grains and foods high in protein but low in fat will help to optimize your health. Drink lots of water. Avoid refined foods and excessive alcohol.
(c) Copyright Brian Potts NORFOLK STRESS CLINIC, Norwich, U.K.
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About the author:
I am a Psychiatric Nurse-Therapist with over 20 years experience. I was involved in establishing some of the first Stress Counseling Clinics in Family Doctor's Surgeries in Britain. Over the years I have developed my skills in counseling and coaching people with every kind of health and relationship problem. I have seen stress become the current epidemic of the developed world, responsible for most of the lost productivity and much of the relationship breakdown that is now the great embarrassment of our society. I have come to realize that EVERY illness is aggravated, and many are entirely caused, by stress.
I have written some general advice for people to follow in a bid to maintain their heads above the water. It is mostly common sense, but we all need to review our performance from time to time. Further help is available via my website at http://www.online-stress-clinic.co.uk
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4) DO YOU HAVE A NO EXCUSE POLICY?
As a business owner or a business manager, you will eventually get a customer that will complain about your product or service. When this happens, do not get defensive. Instead, listen to your customer and welcome the feedback. It is better to have the customer voice his complaint, because this gives you the opportunity to rectify the problem immediately.
An unhappy customer who does not voice his complaint to you, will surely tell 10 or more of his family, friends, or associates about his negative experience with your company. So beware of the unhappy, silent customers.
Follow these guidelines on how to properly handle customer complaints, and you can make an unhappy customer your biggest supporter.
LISTEN. You cannot hear the customer if you do the talking. Listen to what your customer has to say.
DON'T EVER MAKE EXCUSES TO YOUR CUSTOMERS. The last thing a customer wants to hear is an excuse. A customer cannot argue with you if you say, "You're absolutely right. We messed up."
TURN IT AROUND. Ask your customer, "What can I do to make you happy?" Once you find out what it will take to make your customer happy, make it happen (within reason of course).
example: You go out to dinner with your family. For your dinner, you order a chicken Caesar salad. Half way through your dinner, you find a hair in your Caesar salad. You lose your appetite, and your dinner experience is ruined.
scenario 1:
You speak to the manager and voice your complaint. The manager says, "Our chef does not have blonde hair, so I don't know how that hair got in your salad." The manager then offers to take the ceasar salad off of your dinner bill.
scenario 2:
You speak to the manager and voice your complaint. The manager understands that your dining experience has been ruined, and apologizes for the incident. The manager then insists on paying for the meal and invites you to come back in the future to give them a second chance.
As the customer, how would you react to the above scenarios?
With scenario 1, there is a great chance that you will never return to that restaurant. And there is a greater chance that this incident will come up in conversation with your friends, family and associates, and you probably will not recommend this restaurant to them.
With scenario 2, there is a great chance that you will react in a positive manner and accept the manager's invitation to return. There is also a greater chance that you will recommend this restaurant to your friends, family and associates (assuming that there were no other negative incidents during the course of your dinner).
BOTTOM LINE:
Don't ever make excuses to your customers. Instead, do whatever it takes to make them happy and your business will thrive.
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The whatUseek Weekly Ad Rates:
Run your classified ad in one issue of The whatUseek Weekly Ezine. If you are on a limited budget and need a quick boost in sales, this is the right package for you!
1 issue - US $ 44.00
3 issues - US $ 119.00
6 issues - US $ 220.00
TOP SPONSOR POSITION
1 issue - US $ 303.00
SECOND SPONSOR POSITION
1 issue - US $ 220.00
VISIT NOW: http://weekly.whatuseek.com/buyad.shtml today to reserve a space for your classified ad today! Direct questions to
buyad@whatuseek.com.
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If you have an informative article that you would like to share, please email your article to editor@whatuseek.com . If we use your article, you will get great exposure and a link to your site.
Have a great week!
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